Return, Refund and Replacement

Wine Conditions

Though every effort is made to describe or measure the levels of older vintages, corks more than 10 years old begin to lose their elasticity and wine levels can change between cataloguing and sale. Old corks occasionally fail during or after shipment. Customer must make appropriate allowances for natural variations of ullages, conditions of cases, labels and corks for old wines.


Return, Refund and Replacement

We do not accept return of wines more than 10 years old and more than HK$750 including corked wines.

If a wine is damaged, please contact us immediately on becoming aware of the damage.

The Company may at its absolute option, provide a refund or replace the defective Wine, provided that the following conditions are satisfied:

  • the defect is caused by the Company or by the supplier or producer and if by the latter, the Company successfully claims the same against the supplier and/or the producer;

  • you notify us within 1 day (24 hours) after such bottle is opened, and return the bottle to us with at least two-thirds of the wine left inside so we can verify its quality;

  • you provide to us a valid original receipt for the wine;

  • you purchased such wine from us within the last 12 months and you are able to show that the wine was stored appropriately during that period and has not passed its optimum drinking time; and

  • such wine must be below HK$750 per bottle and be less than 10 years old.

If you require us to collect the Goods, a charge of HK$200 will be payable. This charge is refunded if the Wine is found to be defective and a refund or replacement is offered accordance details above.

The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged with our customer service at the time of delivery, otherwise we shall have the discretion to refuse your claim after delivery.